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BPM software provides intuitive path to process innovation

Malcolm Ross, Senior Vice President, Product Strategy, Appian
January 21, 2013

Implementing new business processes often presents organizations with major challenges. Such strategies depend on getting employees to buy in to the change, adjusting the operational climate in light of new processes and ensuring that the IT side of the equation is prepared to support new initiatives. Combining all of these factors often leads organizations into a transition that is difficult, complex and disruptive. Business process management software provides companies with the technological foundation they need to improve almost every aspect of process innovation.

The case for improved process migration capabilities

The contemporary economic climate is one in which process changes are increasingly important. Many businesses are working to balance technological innovation with shifting market conditions and tight budgets. In response, an overarching move toward the use of better day-to-day processes drives fiscal sustainability. As a result, many organizations find themselves in a position in which they are frequently evaluating their processes and looking for ways to improve them.

At the same time, the economic limitations creating an environment of process improvement are also forcing businesses to eliminate risk. With financial conditions tight, few companies can afford to initiate a new process and not have the transition go smoothly. The productivity disruption of such an incident is often too great to deal with easily. This makes it vital for companies to develop effective ways to transition between different processes and initiate new operational strategies.

Taking advantage of BPM software

Deploying BPM software gives businesses access to robust technological solutions that look simple and intuitive from an end-user perspective. The problem is that process innovation is extremely complex from an IT perspective. In the back office, cloud, social and mobile systems have to be integrated to operate seamlessly in conjunction with one another, or the end user suffers. In traditional IT environments, this work is often done in the background{,} while users have to deal with a somewhat convoluted, but fairly accessible application architecture. BPM solutions overcome this by integrating the entire data and application architecture and introducing process automation to make the infrastructure function socially.

In such a climate, end users are given access to a BPM application that acts as a central hub for all of their application and data systems. As a result, they are able to unify social, mobile and cloud platforms into a single portal that makes everything more accessible, but still provides context. In turn, process innovation is much easier,because the end users have the tools they need.

Malcolm Ross

Vice President of Product Marketing

Malcolm Ross