BPM can support BYOD
The bring-your-own-device movement is invading the enterprise. Workers are increasingly bringing their personal smartphones and tablets into the office, creating an environment in which IT has to find a way to support the diverse range of devices and operating systems being added to the configuration. A recent Telecom Reseller report said approximately 40 percent of all employees are using personal devices for work, citing broad industry studies, and that channel partners can benefit substantially from deploying the technology.
However, successfully supporting BYOD creates a number of operational challenges that can be difficult to deal with. For channel partners, these issues are magnified because such organizations are handling IT services for multiple companies. As a result, channel partners attempting to provide mobile device management and other services that help clients deal with BYOD have to equip themselves with specialized technologies to support the unique challenges presented by mobility.
One such solution could be business process management software, which unifies data from mobile, cloud and social media applications and provides a foundation for repeatable process automation. This ensures that channel partner technicians working to support clients can get access to the data they need without having to sort through large quantities of information that is not relevant to the issue at hand.
While not mentioning BPM specifically, the news source did say that solutions with a similar goal can do wonders for channel partners trying to support BYOD in client environments. When detailing the various ways that channel partners can improve operations to offer clients specialized services that support mobility, the report mentioned using automated, policy-based decision-making as a key solution. This capability is at the core of BPM, as it provides the foundation that the technology uses to turn technological gains to process-level improvements.
Telecom Reseller explained that the influx of new devices in the enterprise computing landscape requires fast-paced response from channel partners managing client IT systems. As a result, the need to automate policy-based decisions that are repeatable is key to simplifying everyday IT processes and allowing technological processes to run smoothly.
BPM is, at its core, a technology focused on taking IT systems and making them work as effectively as possible for business users. However, IT is playing such a strategic role in operations, especially in light of cloud and mobile systems, that BPM is emerging as an ideal option for IT departments and service providers.