The world we live in is increasingly digital. Wegenerate12 terabytes of data per dayfromemails and text messages, web page views and clicks, credit card and banking transactions, to social media tweets and shares.
Access to data is more important than ever in today's information and intelligence driven world. The need for unified and secured access to enterprise data becomes a requirement as the number of IT systems, software applications, computing and mobile devices increase.
Delivering accurate, quality data from systems of record to knowledge workers provides the foundation for adaptive case management, effective processes and enterprise collaboration. The result is faster and smarter actions, increased collaboration and productivity, and holistic visibility into the overall performance of the organization.
OPPORTUNITIES TO ENABLE INSIGHTS, DECISIONS AND ACTIONS
Appian's Records architecture unites enterprise data sources using standard RDBMS and service connection frameworks. This provides users with a single point of access to all their enterprise data from multiple processes, data sources, and systems. Once the connections are established, users are able to navigate, analyze, collaborate, and take action on enterprise data from Appian's intuitive web and native mobile application interfaces.
OPPORTUNITIES TOPROVIDE BETTER CUSTOMER ENGAGEMENT
Eliminates the need to constantly toggle between a variety of applications in order to complete a business transaction. For example, a customer record could include a variety of data from CRM, ERP, Legal, and other systems. Using Appian, a service representative can see the customer's complete status in one unified view, then immediately take action. That may be to log a support ticket or it may be to alert the Account Manager to resolve an invoice dispute before providing support.
OPPORTUNITIES TO ACCELERATE PERFORMANCE
Organizations that can effectively leverage big data, mobile, social, cloud, BPM, and other Appian capabilities will leapfrog their competitors and enjoy these advantages:
- Identify opportunities and risks to accelerate business performance
- Improve visibility and efficient access to records
- Enable faster and smarter actions by knowledge professionals
- Attract and retain customers through better service engagements
- Increase collaboration and productivity across the organization
Ready to take the next step? Explore how you and your organization can reduce data silos to share information and insights, make better decisions, and take prompt actions with Appian.
Cindy Cheng
Director of Product Marketing
