Bank of Tennessee Case Study [Video]
This video provides a high level overview of the Bank of Tennessee implementation of Appian BPM Software.
Every business in the world competes on speed. Appian helps you create your processes faster then any platform.
Bank of Tennessee is a community bank. They focus on customer experience. Using Appian BPM, Bank of Tennessee has been able to focus on speed in delivering to their customer. Their implementation enables them to get rid of multiple days of waiting for tasks to occur, internal wasted time during the creation of loans etc. Loan process can take up to 30 days. Since implementing Appian’s software, they have experienced 3-5 day improvement.
Appian BPM Software allows for centralized communication and all employees to collaborate on a single process. Bank of Tennessee liked the use of enterprise social software but did not have a good means of implementing it. When they saw how Appian used mobile and social capabilities it was a perfect fit bringing together the social aspect with the business process management that they needed.
Bank of Tennessee has found their BPM solution to be very beneficial in improving their customer experience and differentiating them in the marketplace.