The concept of shared services for government has been around for a while. From an efficiency standpoint, it makes sense because the government works across so many different agencies that are performing similar functions. It offers the best of what each agency has to offer, plus it's cost effective and it improves processes.
The challenge comes when there are varied requirements across agencies and that means that one solution does not fit all. So it benefits an agency to have the ability to have a solution that allows it to tailor the platform to meet its needs.
Hear what Appian's Chris O'Connell, Vice President of Federal Sales, has to say about how an agile, adaptive platform allows providers to manage standardized and extensible services tailored to customer-specific needs.
