Regional CIO and Group CTO, Serco
Mark is an experienced Global Chief Technology Officer, proven at Strategic Management, Global Enterprise Architecture (Centralised and Federated), Transformational Delivery, and Service Excellence. Mark has held CTO positions and delivered some of the largest solutions in Europe for major clients globally. Mark’s is proven in delivering value-driven, business focussed results.
Mark is a motivational leader and technical visionary, having successfully created Global Technology Offices for large transformational programmes whose TCV exceeds £1Bn. The portfolio of customers and programmes include UK Government Departments (i.e. DWP, HMRC, FCO, Technology Strategy Board), Royal Mail, BAE Systems, Transport for London and major financial institutions.
Sector experience includes Health, UK Government, Local Government, Transport & Logistics, and Finance with portfolio management across a variety of programmes within these sectors. Mark has experience in working across geographies, having lived in both the UK and the USA, and worked in India, Middle East and Australia.
Specialist expertise includes Cyber security (consulting and Managed Service), Cloud platforms (SaaS/PaaS/IaaS inc Office 365, Salesforce, Azure, Remedy) design and deployment, and VOIP / CRM / Contact Centers, Business Process Outsourcing, Shared Services and Business Intelligence/Analytics.
Mark is an internationally published author, and a recognised expert in a number of technical domains. He has spoken at international conferences on topics such as Enterprise Architecture.