Consumers have long relied on personal interactions with tellers or contact centers to help them through purchases or their service challenges and questions. Financial services firms have similarly relied on these front-line representatives and a host of support personnel to ensure the right processes are followed.
But as we push toward greater levels of digital self-service, many financial services firms are finding that the processes and supporting capabilities aren’t keeping pace. To keep up, firms are expanding size of oversight, compliance, legal, risk, and operations teams significantly. However, adding staff is not enough to solve the problem. What is needed is a rethinking of how to leverage 'Digital'.
Join us and learn the five-steps organizations are taking to elevate execution of their compliance functions and customer-facing processes.
Please Note: All webinars are presented in the MP4 format.
The FDA has launched several new programs to help speed the approval process for new drugs, which will greatly benefit pharma companies that are working on therapies to address unmet medical needs. Pharma companies can also employ several strategies for obtaining expedited approvals—including, in some cases, acquiring them from other companies. Watch this on-demand webinar to hear featured regulatory experts from the pharma industry provide tips on navigating these programs.
Today’s most critical business processes extend beyond well-structured, predictable patterns supported by transactional systems and demand a more holistic, flexible approach. Successful management depends on multiple workflows, people, documents, data, systems and business rules. These now widely recognized facts underscore why there is today such a strong and growing interest in Case Management.
This fast-paced, informative webinar presents both the opportunities and challenges with Case Management – both best practices to follow and pitfalls to avoid. Also presented will be how organizations today are currently leveraging BPM-based Case Management and case-style work to solve their business problems and how Case Management Frameworks (CMF) are paving the way to customer success.
As expansion of healthcare cost containment models such as episode-based bundled payments continues, so, too will payer and provider reliance on technology to ensure success. Watch this on-demand webinar to explore health IT’s role in driving the cost-containment process for health insurers and hospitals alike.
Calling all Business and IT Management and Executives, Whether you're a decision maker, influencer, implementor, or a purchase agent, this webinar's for you.
Delivering a 21st Century digital business experience to customers and employees requires an influx of new innovative business apps. In this webinar, Forrester Vice President John Rymer will use new research data to explain how slow and costly development approaches are inhibiting business transformation.
Faster. Smarter. Dynamic. These are some buzzwords used to describe BPM and Case Management. But these are just adjectives describing general platform capabilities. What really is the impact of these new BPM and Case Management platforms on your business? How do these platforms fundamentally change the way your business operates?
Hear Malcolm Ross, Appian's Vice President of Product Marketing, during the Integration Developer News BPM-CON online conference, discuss key BPM innovations.
Many business managers know that their organization can operate better with some improvements to their business processes. But sometimes they don't know exactly what needs to be changed.
Watch this webinar to learn about the business transformation journey of Punch Taverns, a leading pub leasing management company with a portfolio of over 4,000 properties, and how they were able to evolve from a one "point solution" to a strategic enterprise platform for the entire organization.
You will also hear from industry analyst and thought leader, Neil-Ward Dutton, on how to transform your company through modern process applications.
It's the classic riddle that IT and Line of Business Managers have posed through the ages: What comes first, process improvement or process automation? Specifically, how do I know what my processes are if nobody is following them? And how can I improve them if they're not yet being measured? Should I go to all the trouble of a technology implementation if the processes are going to change soon?
In this webinar, you'll hear from experts on both the theory and the practice of process improvement, to help answer the riddle for your organization. Customer success stories will also put this all in context for organizations at every step of the business process transformation journey.
One of the biggest challenges facing governments at all levels is transforming existing operations and applications to meet new citizen expectations. Traditional approaches to application development cannot keep pace. However, a business process management (BPM)-based application platform allows government organizations to rapidly deliver more agile and adaptive applications that leverage common services (process, rules and data) for a consistent and optimal user experience across multiple apps. Win win right?
Due to mass adoption, mobile is now an essential business technology to expand growth and increase operational efficiency. IT organizations must navigate the challenge of implementing mobile strategies across multiple platforms and devices while also considering security and worker expectations. But how do you go "mobile-first" in your business? How do you make sure your mobile apps are delivering additional business value? How do you ensure compatibility with existing PC-accessible apps?
Watch this interactive webinar to hear Global CIO and EVP Brian Flynn explain how the world's largest independent provider of claims management solutions has harnessed new disruptive technologies for better service and performance in a world where the only constant is change.
Watch this on-demand webinar featuring Appian and CEB TowerGroup , where you will learn about consumer perspectives on banking and channel services supported by survey data, key drivers and priorities for peers in financial institutions as they develop and execute on their channel integration efforts, and case studies of successful efforts to center and support banking services across multiple channels.
In this educational webinar, recognized industry leaders Malcolm Ross, Appian VP of Product Management, and Nathaniel Palmer, Editor-in-Chief of BPM.com, will examine the advantages of a BPM-based application platform in creating adaptive and agile solutions for your digital business.
Watch this on-demand webinar as we explore the role digital innovation has in the federal government. Learn how the federal government can look at digital innovation to obtain business agility, improve operational efficiency, enable smarter decision-making and deliver better services to citizens.
Hear Vice President of Product Marketing, Malcolm Ross, during BPM-CON discuss the exploration of Business Process Management and the ideas of continuous process improvement, what the modern demands are of work inside the enterprise, and how we can empower IT business users to build effective work solutions for business stack holders and support the varied styles of work.
Expert advice on reducing effort in on-boarding, featuring experts from CEB TowerGroup, State Street and Appian.
What customers really want is the simple things done right. For wealth management and asset management firms it's vital to make a good first impression with an effortless on-boarding experience. Hear expert advice on reducing effort in on-boarding, featuring experts from CEB TowerGroup and State Street Global Advisors.
With 29 wind farms across the US, EDP Renewables North America is the country’s 3rd-largest wind energy producer. EDPR’s turbines are distributed across remote locations – and they must be operational when the wind is blowing. EDPR used the Appian Suite to integrate Big Data analytics from weather systems, pricing markets and more with intelligent process management and social collaboration to drive turbine performance through Adaptive Case Management. In the process, the company saw a $100M ROI in just 9 months.
Please join us for an exclusive and free webinar designed specifically for professionals tasked with transforming the business into a digital enterprise. Neil Ward-Dutton, Research Director at MWD Advisors, will share insights on how to use process improvement and digital technologies to innovate the business. Samir Gulati, VP of Marketing at Appian, will provide an overview of how organisations are creating a process-driven digital enterprise and transforming multiple aspects of the business with Appian. Mark Fishman, Project Manager at John Lewis, will discuss how UK's largest department store is using Appian to optimize retail operations, enhance customer interactions and drive better business results.
The first round of health insurance exchange enrollment is over, but insurers already have a new challenge: preparing for 2015. This webinar will explore preliminary claims and enrollment results for exchange plans in 2014 and highlight how to improve the process and insurance products next round.
Given the constantly changing regulatory climate for biopharma, compliance specialists and regulatory officials have an unbelievable amount to be aware of and track. It ranges from development to clinical trials, to production and marketing. There are novel drugs, generics, biologics and now biosimilars. So what are the most pressing issues facing the industry?
Watch this webinar and get the information and guidance you need from our panel of regulatory specialists, compliance professionals and industry experts.
Mobile development is taking hold across government. But when it comes to enterprise applications, how can an agency foster the creation of a broader mobile ecosystem that supports the government worker or soldier?
With the right strategy, agencies can craft mobile applications that map to current enterprise systems and workflows – making mobility a true productivity driver. To get there, it’s important for agencies to develop a comprehensive process for developing, certifying and managing the release of mobile applications.
When it comes to mobile computing there are often more questions than answers. To help your agency, GovLoop and Appian teamed up to share the answers to these questions as well as real-world case studies of successful mobile implementation during our online training,
"6 Deadly Mobile Questions, Answered."
In this complimentary webinar Appian's Vice President of Product Marketing will demonstrate how a modern Work Platform provides a new way to meet IT's goals in driving the business. Appian's Work Platform integrates data management, social collaboration, native mobility, and process management to accelerate time-to-value for new business applications – in the cloud or on-premise, with easy migration between environments.
"Watch this Tech Decisions webinar sponsored by Appian, and hear from industry experts as they discuss the benefits realized through mobile computing beyond just expediting claims. Learn how to leverage and integrate mobile technology across the entire insurance enterprise."
Hear Malcolm Ross, Vice President of Product Marketing at Appian, explain how business process management (BPM) software helps turn IT disruptors into real business value. The Appian BPM Suite seamlessly integrates work automation with native mobile and social capabilities, enterprise data navigation, and portable cloud/on-premise hosting.
Using the Appian BPM Suite, Bank of Tennessee has streamlined and automated its processes (starting with loan origination), and created a collaborative enterprise social environment with native mobile app accessibility. Given the growing market competition and limited IT resources, Bank of Tennessee was able to leverage Appian’s cloud-based BPM Suite to accelerate its push into a 21st century customer engagement strategy. In this webinar, Will Barrett, Senior Operations Officer at Bank of Tennessee, explains how business process management (BPM) software is helping them turn these market drivers into real business value.
Organizations of all sizes and industries can create enterprise applications within a week, instantly deploy them on the AWS Cloud and on all major mobile device platforms, and save hundreds of millions.
Across a variety of industries, successful case management resolutions depend on how quickly the right business action can be determined and executed.
Financial services firms of all sizes are struggling to modernize their services and processes for a mobile and social world. Customers expect immediacy, intimacy and accuracy – wherever and however they choose to do business. Financial organizations must meet these heightened service expectations while simultaneously reducing costs and increasing internal efficiencies.
This panel discussion examines how modernizing internal business processes impacts the customer experience to drive growth. Panelists from two very different industries illustrate the importance of this common goal.
Cloud delivery is upending the traditional IT model. Meeting these new challenges requires modernizing business processes so anyone, anywhere can get the information they need to take the right business action on any device.
In this webinar, you will learn how to leverage BPM, cloud technology, social collaboration and mobility to drive market success.
In this webinar, Ellen Carney, Forrester Research Senior Analyst and Insurance industry expert, showcases Forrester’s latest insights into insurance company challenges and how BPM can solve them. Evan McDonnell, Vice President of Industry Practices at Appian, explains how Appian’s BPM Suite is uniquely positioned to help insurers transform their operation through Cloud, Mobile, and Social BPM.
In this webinar, Malcolm Ross, Appian’s Director of Product Management, discusses key social enterprise trends and demonstrates how Social + BPM drives process efficiency and delivers business value.
Malcolm Ross, Director of Product Management at Appian, demonstrates how to use Mobile BPM to increase productivity, reduce costs, enable rapid ROI, and create an agile organization that responds quickly to change – the hallmark of competitive advantage.
In this webinar, learn how to leverage BPM, cloud technology, social collaboration and mobility to drive market success.
To improve acquisition performance, DISA partnered with Appian to implement an Appian based Acquisition solution.
The White House wants to make substantive changes to the way the federal acquisition process works. Hear Appian’s CTO, Mike Beckley, explain how a “process” approach to federal acquisition uniquely addresses the common pains felt by federal procurement professionals.
This webinar showcases how healthcare organizations are using BPM to transform how patient services are delivered.
This case study discussion, conducted by MWD Analyst Neil Ward-Dutton, interviews Matt Brook, Head of Infrastructure at Pinnacle People about how his organization supports an innovative business approach using Business Process Management (BPM) technology to drive continuous customer experience improvements.
BPM doesn’t have to be complicated. If you have the right tools, it can be simple. In this webinar, Malcolm Ross, Director of Product Management at Appian, provides an overview of the Appian BPM Suite followed by a product demonstration illustrating how a powerful, yet easy-to-use BPM Suite can accelerate the success of your organization’s improvement initiatives.
This webinar showcases how companies in relationship-focused industries are using Business Process Management (BPM) technology to build customer-centric cultures and gain a competitive edge.
View this webinar to learn how CME Group is using BPM to streamline process execution, coordinate hand-offs and accelerate market delivery, and gain leading edge insights on New Product Innovation and Business Transformation from a distinguished panel of experts.
Appian provides tight integration between the powerful Business Process Management (BPM) capabilities of Appian and the rich knowledge management tools in Microsoft SharePoint.
Die Anforderungen an moderne Unternehmensanwendungen haben sich im Zeitalter von mobilen Zugängen, Social Collaboration, Cloud undBig Data weiterentwickelt. Jede dieser Technologien kann einzeln betrachtet Unternehmensinnovationen vorantreiben. Zusammen genommen werden sie eine fundamentale Veränderung in Gang setzen, wie in Zukunft Organisationen arbeiten, auf Veränderungen reagieren und neue Marktchancen nutzen.