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The Appian Forum community site provides online customer support, real-time collaboration and networking, and an ever-growing Knowledge Base of answers for common questions. The site is also a source of downloads for software, documentation, methodologies, and re-usable components. Appian Forum’s simple social interface makes it easy to get support and tips from Appian employees and fellow users, watch live product webinars, register for training, view the latest software documentation, and more.

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Keep your digital transformation initiatives hitch-free…with Appian Support.

Standard Support is included with your Appian investment:

  • Online Case Management: Stay perpetually up-to-date on your support case with 24/7 visibility.
  • Phone Support: Get live guidance from solution engineers who understand your issues.
  • Live Screen Sharing: Get live guidance to address your challenge…right on your screen.
  • Knowledge Base: Find answers to common questions, start to address your issue, and learn throughout the process.

Add Premier Support, designed for those who want to drive the fastest transformation.

Premier Support includes Standard Support capabilities and adds:

  • 24x7x365 Support: Always get support for mission critical systems and priority 1 and priority 2 issues.
  • Expedited Response Time: Get answers to your questions and inquiries faster, with SLAs to ensure your needs are continually met.
  • Dedicated Solution Engineer: Access a dedicated solution engineer, focused on your unique needs.
  • Proactive Guidance: Learn how to solve potential issues before they arise.
  • New Release Planning: Establish a proactive plan so you can always take advantage of the latest Appian release.

PHONE SUPPORT

Contact Appian technical support by calling your local support team:

US: +1 703 442 1066
UK: +44 20 3695 0246
France: +33 184 886 650
Australia: +61 285 203 042

If calling outside of Support business hours, please include the following information in the voice mail message:

  • Name
  • Company (and Project, where applicable)
  • Brief description of case
  • Preferred contact method and contact information

Click here to check the current status of the Appian Cloud.

EMAIL SUPPORT

Contact Appian Support directly by emailing support@appian.com.

When logging a case, please be prepared to provide the following information:

  • Name
  • Company (and Project, where applicable)
  • Customer site (if applicable)
  • Phone number
  • Email address
  • Appian software product and version being used
  • Error message(s)
  • Brief description of the case
  • Priority of the case
  • Steps taken to troubleshoot the case thus far

Upon logging a case, you will receive a case identification number for future reference.