Appian Forum

The Appian Forum community site provides online customer support, real-time collaboration and networking, and an ever-growing Knowledge Base of answers for common questions. The site is also a source of downloads for software, documentation, methodologies, and re-usable components. Appian Forum’s simple social interface makes it easy to get support and tips from Appian employees and fellow users, watch live product webinars, register for training, view the latest software documentation, and more.

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PHONE SUPPORT

Contact Appian technical support by calling your local support team:

US: +1 703 442 1066
UK: +44 20 3695 0246
France: +33 184 886 650
Australia: +61 285 203 042

If calling outside of Support business hours, please include the following information in the voice mail message:

  • Name
  • Company (and Project, where applicable)
  • Brief description of case
  • Preferred contact method and contact information

EMAIL SUPPORT

Contact Appian Support directly by emailing support@appian.com.

When logging a case, please be prepared to provide the following information:

  • Name
  • Company (and Project, where applicable)
  • Customer site (if applicable)
  • Phone number
  • Email address
  • Appian software product and version being used
  • Error message(s)
  • Brief description of the case
  • Priority of the case
  • Steps taken to troubleshoot the case thus far

Upon logging a case, you will receive a case identification number for future reference.