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Reinventing Customer Experiences with BPM

This case study discussion, conducted by MWD Analyst Neil Ward-Dutton, interviews Matt Brook, Head of Infrastructure at Pinnacle People about how his organization supports an innovative business approach using Business Process Management (BPM) technology to drive continuous customer experience improvements.

Pinnacle People is a specialist business providing employability and vocational training services to the UK government to help the unemployed get back to work. In this webinar you will learn how Pinnacle uses BPM to:

  • Enhance end-to-end delivery of new and existing contracts
  • Support HR, Finance and Supply Chain processes
  • Track program success rates and improve customer service
  • Leverage significant value and advantage through BPM for Case Management