The insurer customer journey is changing, fueled by the fast shift into the digital era and advancing technologies that are impacting customer experience, transforming products and services, redefining business and revenue models, and breaking down barriers to new entrants. While the challenges are formidable, there has never been more opportunity!
Download this complimentary eBook from strategic advisory firm SMA to:
- Explore research and perspectives on the top insurance customer experience challenges, trends, and initiatives for 2017 and beyond
- Understand the most important steps insurers can take for successful digital transformation
- Be introduced to an innovative digital platform approach to improving customer experience
Read this eBook to learn more about the role digitization can play in the insurer customer, agent, and producer experience.