Insurers have so far been shielded from digital disruption by an older demographic, underwriting expertise, and regulatory barriers. But this is about to change. This report explores how digital technologies are changing the industry’s customers, competitors, products, and operations globally. It charts the different responses that digital teams in personal and commercial insurance lines have mounted, as well as the ecosystem of technologies to aid their digital transformation efforts.
Read this report to understand:
- How digital technologies are reaching beyond just sales and service to impact the entire insurance value chain
- How to move from tactical to strategic thinking in digital transformation
- How to deliver a compelling digital customer experience and build strong digital capabilities for the future