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The Evolution of Case Management and BPM

Today’s most critical business processes extend beyond well-structured, predictable patterns supported by transactional systems and demand a more holistic, flexible approach. Successful management depends on multiple workflows, people, documents, data, systems and business rules. These now widely recognized facts underscore why there is today such a strong and growing interest in Case Management.

Yet Case Management solutions must be built on platforms that provide frameworks that help accelerate time to market. They must enable organizations to quickly and easily adapt to change driven by both internal strategy and external drivers, such as evolving regulatory and compliance requirements. Case Management must not be a hindrance to change, but should be a leverage point for adaptability.

This fast-paced, informative webinar presents both the opportunities and challenges with Case Management – both best practices to follow and pitfalls to avoid. Also presented will be how organizations today are currently leveraging BPM-based Case Management and case-style work to solve their business problems and how Case Management Frameworks (CMF) are paving the way to customer success. This will include an overview of general market trends and directions, as well as a specific spotlight on the Appian Case Management Framework.

What You Will Learn:

  • The greatest threats facing any Case Management Initiative (and how to avoid them)
  • How to understand, evaluate and differentiate Case Management Frameworks and solutions
  • Why Case Management solutions require a different approach than traditional ECM and BPM
  • Five steps every successful Case Management initiative must take