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Territory Insurance Office

Territory Insurance Office (TIO) is Australia’s only government-owned commercial insurance and financial services provider.

TIO wanted to transform to a client-centric “Case Management” focus, which would result in faster claim finalization and better “return to health and work” outcomes for claimants.

Appian delivered “Pearl,” an automated configurable business process solution enabling the efficient and cost effective management of claimant health outcomes.

With Appian BPM Software, TIO was able to:

  • Increase process automation for claimant health outcomes by 70 percent
  • Increase the auditability of claimant cases
  • Improve information access and data quality

Learn more with this case study!