The rapid rise of Fintech and the development of new applications, processes, products and business models present new challenges and opportunities as it both disrupts and transforms financial services organizations.
It has become essential for organizations to ensure a great customer experience if they want to survive in an increasingly competitive marketplace. Watch this InformationWeek webinar to learn what helps customer experience leaders thrive and how they beat laggards across the board.
According to Forrester, superior customer experience drives superior revenue growth. That’s true whenever customers can easily switch their business, and competitors offer differentiated experiences. As part of its ongoing research on customer experience and competitiveness, Forrester compared the revenue growth of companies with superior customer experience to that of their direct competitors with comparatively inferior customer experience across a range of industries including full service wealth management and property & casualty insurance.
Watch this webinar to discover ways for financial services organizations to meet expectations for convenience, speed and trust while reducing the risk of failure by:
- Automating critical processes like loan origination and account servicing
- Quickly rolling out new apps that are both modular and adaptable and deploy across all devices and through all channels
- Making doing business with you easy, boosting customer acquisition and retention
- Optimizing customer activity tracking across lines of credit, deposits and more
- Unifying engagement between bank, customers, employees, products and assets