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The Human Factor of Process Management

This Aberdeen Group report demonstrates that Best-in-Class companies are working to build an information culture around Business Process Management (BPM) usage. Often times, an organization will deploy BPM to solve a specific business problem as somewhat of a point solution. The companies who have achieved measurable performance improvements are the ones who have worked to ingrain the value of information and process management into the organizational culture, thus expanding the reach of the solution within the organization and ultimately leading to a better return on BPM investment.

Leading companies are building an information culture around BPM to achieve:

  • 26% reduction in operating cost
  • 41% improvement in customer responsiveness
  • 41% increase in process efficiency
  • 43% reduction in the cycle time of key business processes

Download this report to see the top pressures driving focus on process management and why organizations are seeking an integrated BPM approach.