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Privacy Policy

Appian.com Privacy Policy and European Union Safe Harbor Privacy Statement

Safe Harbor Privacy Policy and Website Privacy Policy

This U.S-E.U. and U.S.-Swiss Safe Harbor Privacy Policy ("Safe Harbor Policy") describes how Appian Corporation ("we", "us" or "our") handles personal information collected by our subsidiaries, our corporate customers and other business partners located in the European Economic Area (the EEA) and Switzerland, which is then transferred to us in the United States.

We have certified to U.S.–E.U. Safe Harbor Framework and the U.S.–Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from our subsidiaries, corporate customers, and other business partners in the EEA and Switzerland ("Safe Harbor Privacy Principles"). To learn more about the Safe Harbor program, and to view our certification, visit http://www.export.gov/safeharbor.

Personal information
We may receive your personal information from our subsidiaries, our corporate customers, and other business partners in the EEA and Switzerland. We will not use any personal information sent to us other than for the purposes described at the time the information was collected without your consent.

Agents and service providers
We work with several companies to help deliver our services, including third party hosted service providers and email service providers. They are not permitted to use personal information received from us from the EEA or Switzerland for their own purposes, and are required either to subscribe to the Safe Harbor Privacy Principles, be subject to the EU Privacy Directive or another adequacy finding, or enter into a written agreement that requires them to provide at least the same level of privacy protection as is required by the relevant Safe Harbor Privacy Principles.

We use reasonable physical, electronic, and administrative safeguards to protect your personal information from loss; misuse; or unauthorized access, disclosure, alteration, or destruction.

Data integrity
We take reasonable steps to ensure that your personal information that we process is accurate, complete, and current by using the most recent information provided to us.

Accessing and updating your information
You can request to review, update, or delete your personal information.

Information processed on behalf of customer’s using Appian’s cloud service offering
We provide a cloud service offering to our customers. If you interact with one of our customers who purchases this service, we may receive and process your personal information. When providing the cloud service offering, we act as the data processor, and act on the instructions of the customers who purchase the cloud service offering. Companies using our cloud service offering are responsible for complying with all other obligations in relation to the personal information they may collect from you.

Questions or concerns
If you have any complaints regarding our compliance with the Safe Harbor program, you should first contact us. If the complaint cannot be resolved through our internal dispute resolution process, you may submit your complaint to the American Arbitration Association.

Changes or updates
This Safe Harbor Policy may be changed from time to time as permitted under the Safe Harbor program.


This Website Privacy Policy ("Website Privacy Policy") applies to your use of the website provided through the domain and sub-domains of https://www.appian.com (the "Site"). For the purpose of this Website Privacy Policy, the term "you" or "your" means you and any entity you register on behalf of to use the Site. This Website Privacy Policy describes the personal information we may collect in connection with your use of the Site and what may happen to that information.

By using this Site, you signify your assent to this Website Privacy Policy. If you do not agree to this Website Privacy Policy, please do not use this Site.

Information Collection and Use
We may collect the information that you voluntarily submit when you register on or visit the Site. We will use the information that you provide to respond to requests that you may make to us, to contact you and/or to provide you with general information regarding Appian’s products, services and promotional offers. We may also share your data with our agents, in connection with services that these individuals or entities perform for us. These agents are restricted from using this data in any way other than to provide services for us.

We may share your data to respond to duly authorized information requests of governmental authorities or where required by law.

We and our third party hosting service providers use appropriate technical and organizational measures to protect your identifiable information against loss and unauthorized access and use. However, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your identifiable or personal information that they collect from the Site. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your identifiable or personal information or private communications will always remain private.

You may access your personal data stored on this Site, and may correct, amend or delete inaccurate information, except where the burden or expense of providing access would be disproportionate to the risks of your privacy or where the rights of other persons would be violated. You may remove yourself from our distribution list by sending a request to remove@appian.com.

A "cookie" is a small text file placed on your computer. It identifies your computer to whoever placed the cookie, and could contain information about you. The Site uses cookies so that we can better understand what information on the Site is most valuable to users.

Other Sites and Public Areas
We may provide links that take you to other web sites. We encourage you to review privacy and other policies at third party sites you visit, since those sites are not bound to follow this Website Privacy Policy. We may also make chat rooms, forums, message boards, and news groups available to you. Please understand that any information you disclose in such areas becomes public information. We have no control over its use and encourage you to exercise caution when deciding what information to share.

Use by Minors/Children

This Site is not intended for, or designed to attract, individuals under the age of 18. We do not collect information from any person we actually know is an individual under the age of 18.

We may amend this Website Privacy Policy at any time and without notice, simply by posting a modification on the Site. Any modification will be effective immediately upon posting to the Site. Accordingly, please check this part of the Site from time to time to see if there has been a change.

We regularly review our compliance with this Website Privacy Policy and encourage you to notify us of any concerns regarding our compliance with this Website Privacy Policy. If a complaint or dispute cannot be resolved through our internal processes, we agree to use an independent means to resolve the issue.

Last Updated: March 10, 2014

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