Design, develop, and integrate business processes to become a more competitive organization. Today, insurance companies are faced with many challenges, forcing them to cut costs and become more efficient in order to remain competitive. Providers need automated solutions due to technically savvy customers that require easier means to communicate and view product information, the need to reduce costs from the back office, while maintaining customer satisfaction in order to cross sell and up sell products and services, and the need to comply with multiple regulations while securing personal information and maintaining customers privacy. Insurance companies are augmenting their manual, paper based processes with BPM technology for:

• Processing applications
• Underwriting
• Processing claims
• Providing account statements and accounts receivable

Appian BPM delivers results. Appian's business process management software helps insurance organizations become more competitive, save time and money, especially on paper and storage needs, provide better customer service and adhere more easily to compliance requirements.

• Appian Enterprise enhances existing systems by applying a process layer that creates a more holistic view of the business. This allows users to be more responsive to increasing customer and market demands.
• Appian Enterprise automates manual, paper based processes to provide visibility and accountability through workflow and task management capabilities.

With Appians business process management solution, insurance firms can:

• Provide the right information to end users in real-time to better perform their job or function
• Support customers and independent agents through a multi-channel strategy that includes the phone and internet
• Facilitate back-office integrations of legacy systems to improve customer service and become more agile
• Utilize technology to automate the business processes that bridge the gap from the back office to the front office
• Enhance brand recognition by "going green" and protecting the environment through a reduction in the amount and timeframe of paper retention

Appian has experience helping organizations automate and manage processes related to:

• Reinsurance
• Customer Self-Services
• Claims Management

Explore some of the resources, success stories, and applications. Or contact us directly to see how Appian BPM can help your organization.