Region: North America
Industry: Healthcare

Wellmark, Inc. does business as Wellmark Blue Cross and Blue Shield of Iowa. Wellmark and its subsidiaries and affiliated companies insure or pay health benefit claims for more than two million members in Iowa and South Dakota. Wellmark Inc. is a mutual insurance company owned by its policyholders. As a BCBSA member, Wellmark Blue Cross and Blue Shield is part of a national network of 39 plans that insures nearly 100 million people or nearly one in three Americans in all 50 states, the District of Columbia, and Puerto Rico.

Business Problem

Wellmark faced business process issues in financial compliance and risk management, and realized the need to document financial processes according to industry-specified frameworks, assign control tests, identify risks and raise and track issues.

Appian BPM Solution

Wellmark integrated an Appian business process management (BPM) solution that consolidated all audit information in a single, web-based interface, allowing the organization to more effectively manage financial risk and ensure compliance. Automated aggregated reports on Wellmark’s financial processes, controls, issues and surveys provide a comprehensive summary of the organization’s financial compliance procedures. Wellmark has experienced significant reductions in time and cost associated with managing financial processes and risk, and the real time reporting provides visibility into high-risk issues on dashboards.