Region: North America
Industry: Government

The Ohio Office of Budget and Management was created in order provide the State Government of Ohio with policy analysis, financial oversight, and fiscal research. The OBM is also tasked with monitoring the budget of the State’s many government agencies, as well as developing the policies that control the application of public funds and resources.

Business Problem

Looking for a way to increase efficiency and visibility within the agency, the CIO of the OBM decided that the most viable solution was to implement BPM software. The OBM wanted a cloud-based platform to accelerate time-to-value and reduce internal capital expense and administrative overhead. The cloud platform needed to include fully integrated process execution capabilities, not merely cloud-based process modeling. In addition, the CIO mandated that OBM processes must move to incorporate both mobile access and simple social collaboration.

Appian BPM Solution

The Ohio OBM’s first three Appian Cloud solutions were deployed in under 9 months. Appian’s capabilities support OBM’s officially-stated goal to reengineer business processes and leverage technology to increase efficiency and effectiveness of services.

The first three Appian applications cover management of OBM’s service desk, agency project governance and business continuity planning and support. All three represent modern, evolved versions of formerly manually-intensive, opaque agency processes. Using the Appian platform, these core processes have been automated and optimized for greater performance, participation, visibility and speed. Appian’s established expertise in business process improvement and automation has streamlined process hand-offs, improved process status visibility for system users, enforced policies and delivered tangible metrics on business process performance. Appian has also made OBM’s enterprise processes, and related data, accessible and actionable via any mobile device through a zero-training social interface that automatically surfaces crucial relevant human and system events.