State of Missouri

Region: North America
Industry: Government

Between 2000 and 2005 the State of Missouri experienced a rapid increase in the cost of energy, escalating real estate costs, and an ever-increasing deferred maintenance backlog on public facilities (including administrative offices, schools, hospitals, etc.). The State began an aggressive state-wide program to improve management of its real estate portfolio. Focusing on the integration of data, visual analysis, staff collaboration, and process management, the State not only gained control of the portfolio costs, but also generated significant savings thanks to our BPM services.

Business Problem

The State approached Appian solution partner Talisen Technologies to develop a visionary solution for consolidating the management of facility information, resources, and processes into a single, controlled environment. Talisen leveraged BPM from Appian as the system’s underlying foundation for process optimization. The Facilities Information Management system (FIM) integrates all building automation systems in the State’s public facilities into a single, virtual, real-time information source. All of this data is then filtered through the Appian process control layer for the orchestration of the necessary (and highly human-centric) process flows, the application of Business Activity Monitoring to detect events and exceptions, and the generation of process metrics for management and continuous process improvement.

Appian BPM Solution

By uniting Appian’s powerful BPM platform with Talisen’s host of facility and energy management solutions, The State of Missouri estimates it is saving more than $35 million annually across the areas of real estate, facility operations, construction, and energy expenditures. Appian plays a significant role in these cost-savings, and in the overall improvement of State facilities, by automating, optimizing, and standardizing workflows for maintenance and regulatory requirements, ensuring best-practice compliancy and adherence to defined policies and procedures, and enabling future process and operational efficiencies through trend analysis.

Via the FIM portal, managers use Appian to delegate work, track deadlines, automate escalations, and monitor performance. Personal accountability for results is enforced through standard reports and audits. Business users can define, execute, and monitor business processes from beginning to end, eliminating redundancy and reducing costs as a normal part of doing business. Thanks to a process-centric approach, the State of Missouri is enjoying a new generation of cost savings.