Region: Global, North America
Industry: Manufacturing

Raytheon is a technology leader specializing in defense, homeland security, and other government markets throughout the world. With a history of innovation spanning more than 80 years, Raytheon provides state-of-the-art electronics, mission systems integration, and other capabilities in the areas of sensing, effects, command, control, communications, and intelligence systems, as well as a broad range of mission support services.

Business Problem

The Raytheon Six Sigma program, a continuous business process improvement effort designed to reduce costs, includes structured in-house proposal and project review processes to ensure all work products meet the high Raytheon standards. But Raytheon lacked visibility, control, and collaboration over the review processes. This resulted in issues including lack of clear process deadlines, document version control problems, ineffective coordination of hand-offs between reviewers, and difficulty including remote and traveling reviewers.

Appian BPM Solution

With Appian, Raytheon now has complete control over the reviews process. Process deadlines are enforced by alerts and escalations, all relevant information about document versions is captured, and collaboration amongst reviewers is facilitated by displaying reviewer comments on dashboards and task lists. Appian gives Raytheon process participants and executives visibility into process performance and the status of individual reviews. Audit trails provide data to feed continuous process improvement. Appian also includes mobile device integration, allowing reviewers to provide their feedback and complete their reviews remotely.