Region: North America
Industry: Manufacturing

Ramtron is a designer, developer, and manufacturer of fabless semi-conductors. They specialize in integrated memory solutions and applications for semi-conductors. Ramtron supplies solutions to some of the world’s largest electronic manufacturers such as Samsung, Toshiba, and NVIDIA.

Business Problem

Ramtron has delivered more than a quarter-century of semiconductor innovation. The company sought to extend that heritage of excellence by modernizing its core business processes and underlying IT systems for the Mobile, Social and Cloud Age. Appian’s comprehensive process capabilities, combined with unmatched leadership in Portable Cloud, native mobility and social collaboration technologies made it Ramtron’s top choice.

Appian BPM Solution

Ramtron used Appian Cloud to deploy a modern and optimized case management solution for its Corrective Action Request (CAR) process. The Appian system tracks the full lifecycle of CAR cases, including all related documentation and discussions, and provides a full audit trail from the moment the issue was identified to the closing of the case. It also provides detailed real-time reporting on the status of all existing cases in the system. Prior to Appian, this process was managed via spreadsheets and email, with no auditability, and no visibility into the status of issue resolutions. Appian’s interface allows all parties involved in a case to see real-time updates on case events, and collaborate for better and faster resolution as those events occur. Ramtron has an additional sixteen Appian applications in its IT roadmap.