Region: Europe & Middle East
Industry: Retail

Punch Taverns was a winner of the 2014 WfMC Global Awards for Excellence in BPM and Workflow.

Punch Taverns is one of the UK’s largest leased pub companies with a portfolio of around 4,500 pubs nationwide. These are operated by thousands of enterprising individuals – Punch Partners – who are running their own pub businesses on Punch premises.

Business Problem

Punch Taverns’ vision is to be the highest quality, most trusted and best value pub partner in the UK. The company’s operating board realized this strategy would require mobile and social business processes to increase operational efficiency and engage existing and potential new licensees.

Appian BPM Solution

Punch Taverns purchased an enterprise license for Appian Cloud, with the vision to modernize all of its processes related to franchise operations. The company’s first Appian deployments covered investment planning and property management.