Region: North America
Industry: Utilities & Energy

Pepco, a public utility owned by Pepco Holdings, Inc. (NYSE: POM), provides safe and reliable energy to more than 750,000 electric delivery customers in Montgomery and Prince George’s counties, Maryland, and the District of Columbia.

Business Problem

Like all energy providers, the efficiency and cost of Pepco’s energy procurement process has a direct impact on energy prices for its consumers. To ensure that it was able to deliver the high-quality service its customers expect at the lowest price possible, Pepco decided to implement a BPM-based Energy Procurement System for end-to-end automation of all activities in the solicitation, pre-bid, bid, and award phase.

Appian BPM Solution

By choosing Appian BPM Software Pepco reduced the time and cost of its energy procurement process by 15% overall, primarily through automation of administrative activities and the elimination of manual data entry requirements. Pepco also now has access to real-time business process management reporting on important metrics associated with procurement sub-processes, such as the status of supplier compliance and qualification. In addition, Pepco has used Appian’s integrated knowledge management capabilities to improve the efficiency of its request-for-proposals, with centralize storage of all RFP-related documents in the BPM repository.