Pinnacle People

Region: North America
Industry: Service Providers

Pinnacle People is a new member of the Pinnacle Regeneration Group, established to provide clever and different solutions to help people (adults, children, young people and families) on the route to self sufficiency and independence. Their impact promotes economic and social inclusion, and tackles the high levels of poverty and worklessness seen in many places. Pinnacle People has quickly established itself in its target markets, and has developed a broad contract base with Central, Regional and Local Government bodies, as well as private clients.

Business Problem

Pinnacle People are the prime contractor to the UK’s Department of Work and Pensions (DWP) for the delivery of the JobCentre Plus Support Contracts (worth £16 million over five years) in two UK regions, which will provide a range of employability and vocational modules and resources to help people return to work. Pinnacle People sought a BPM platform to enhance delivery on this program, as well as future contracts.

Appian BPM Solution

The Appian BPM Suite is being used to manage the end to end contract delivery and also support HR, Finance and Supply Chain functions and processes. Pinnacle leverages Appian’s real-time analytics to provide their staff with access to program success rates at critical decision points in the process, empowering them to select the right personalised approach and improving the quality of service to the customer. Looking to the future, Pinnacle People are migrating their existing business lines into Appian to create an enterprise solution that underpins their entire business as well as future business growth.