Region: North America
Industry: Retail

NBTY is the largest vertically integrated source of nutritional supplements in the US. The company manufactures, wholesales, and retails more than 22,000 products including vitamins, minerals, herbs, and sports drinks. NBTY has manufacturing facilities in Canada, China, the UK, and the US, offering products at popular retail outlet chains such as Vitamin World in the US and Holland and Barrett in the UK and around the world. NTBY’s products are marketed and sold in approximately 90 countries. NBTY embraces the core values of Teamwork, Integrity, Accountability, Respect and Agility.

Business Problem

For programs across the organization, including store remodels, legal document review and product analytical testing, monitoring and approval, NBTY determined it was time to transform operations for a digital world and retire manual operating procedures. Cumbersome, paper-based processes created delays for critical areas of the business, possibly slowing the pace at which products reached the shelves. The organization recognized that it needed to modernize its IT infrastructure to keep up with consumer demand and quickly roll out high quality products to the market. Additionally, the company needed a means to track and monitor business activity for the areas where an opportunity for value generation existed.

Appian BPM Solution

NBTY selected Appian’s Business Process Management Application Platform to drive program definition across its entire scope of work and enhance visibility and management. According to Karen Matijak, VP of Business Process Improvement at NBTY,  Appian was deemed the optimal Platform-as-a-Service (PaaS) to incorporate defined business rules and automation for rapid acceleration of internal processes and increased sales throughout the organization.

Through Appian’s agile development approach, NBTY has accelerated operations for critical programs across the entire organization. Appian’s process automation and data management has helped to reduce time-consuming steps critical to NBTY core business objectives, allowing the organization to maintain and grow its distribution of nutritional products worldwide. The Vitamin World Store Remodel Process reduced the remodel time for Vitamin World retail outlets from 35 days to 13 days.