Region: Global, North America
Industry: Service Providers

Mercer Human Resource Consulting is a global leader for HR and related financial advice and services, with more than 15,000 employees serving clients in over 190 cities and 42 countries and territories worldwide. The company is a wholly owned subsidiary of Marsh & McLennan Companies, Inc.

Business Problem

Mercer wanted to streamline all of its U.S. system integration and backend workflows, a capability that the company had previously lacked. Mercer required a more flexible and comprehensive HR administration service platform for their more than 4,000 professionals in major international service centers across the globe.

Appian BPM Solution

Appian provided Mercer with the industry’s most sophisticated platform for rapidly developing and deploying next-generation process applications. The services combined best-of-breed process management with broad collaboration and strong analytics functionality, effectively bringing process to Mercer and its clients. Appian also increased Mercer’s flexibility to apply precautions whenever desired for greater operational agility, and decreased manual administration of permissions to reduce Mercer’s total cost of ownership. With BPM from Appian, Mercer experienced an unprecedented increase in effective control of permissions, as well as greater data protection and compliance.