Region: Asia Pacific
Industry: Transportation

Melbourne Airport is the primary airport serving the city of Melbourne, and the second-busiest airport in Australia. The Melbourne–Sydney air route is the third most-traveled passenger route in the world and the third-busiest in the Asia Pacific region.

Business Problem

Melbourne Airport needed an efficient single platform that would integrate a wide range of business processes throughout the airport. The adoption of a modernized approach to cross-department management needed to combine workplace technologies such as process automation, data management, mobility, and social collaboration, while helping to accelerate awareness and responsive action.

Appian BPM Solution

Using Appian’s modern Work Platform, Melbourne Airport has developed an intuitive Business Process Management System (BPMS) for employees across multiple departments. Paper-based data collection and access will be replaced by mobile process automation. Initial deployments include applications across crucial and inter-related areas such as Airside Safety Inspections, Live Incident Management, and Customer Feedback. Appian’s process and policy enforcement provides greater agility in airport operations. Broad data access supports faster and better decision-making. Native mobile apps make employee and customer engagement easy.