Region: North America
Industry: Manufacturing

With more than 40,000 installations, General Kinematics is the leading vibratory equipment supplier to the world’s most successful corporations. Through innovation and system design, the company helps its customers reduce downtime, increase throughput, and increase profitability. General Kinematics enjoys more than 70% global market share in markets that average over 15% CAGR, and the company has more than four times the number of patents of its nearest competitor.

Business Problem

General Kinematics looked to BPM to optimize its contract to cash process. The existing system suffered breakdowns that resulted in loss of time and costly duplication of engineering and manufacturing resources, inaccurate contracts, incorrect billings, delivery delays, and potential customer dissatisfaction.

General Kinematics decided to redesign the cross-functional processes, beginning with the sales management and order process all the way through to Accounts Receivable processes. The company recognized the need to redraft a number of business rules and policies, and to establish the means to routinely enforce these policies.

Appian BPM Solution

Appian delivered new-found capabilities to General Kinematics, such as the ability to model processes in a detailed yet simplistic manner, establish enforceable business rules, and modify processes without writing new code. General Kinematics management agreed that it was timely for them to focus on process improvement projects, and that Appian not only provided a solid, simple to use BPM suite, but also the unparalleled visibility, analytics and reporting capabilities the CFO and executive management needed across all facets of company workflow.