Region: Europe & Middle East, Global, Latin America, North America
Industry: Financial Services

CME Group is the world’s leading and most diverse derivatives marketplace, serving the risk management needs of customers around the globe. CME Group offers the widest range of benchmark products across all major asset classes. In helping businesses mitigate the myriad risks they face in today’s uncertain global economy, CME Group enables them to operate more effectively, create more jobs, and pass benefits on to consumers.

Business Problem

CME Group leaders desired a more consistent approach to their business: explicit understanding of their processes, automated workflows, end-to-end visibility and the capacity for continuous improvement. They sought a BPM platform to rapidly deliver new applications to drive existing and new business functions. Key goals included consolidating process standardization and governance, and leveraging mobile, cloud and social technologies to help CME Group differentiate on process excellence.

Appian BPM Solution

CME Group piloted their first BPM solution using Appian in the Cloud. Based on the rapid success of the pilot, the company moved its Appian platform on-premise and began an aggressive schedule of additional Appian application rollouts to other areas of the business. Deployed solutions to-date include:

New Product Introduction

  • 400 new products introduced annually, 7 depts. involved
  • Cloud BPM for prototype, app launched in 12 weeks
  • Reduced time to market from 8-10 weeks to 2-4 weeks

Co-location: Data Center System for Customers

  • Brand new business unit run on Appian
  • Internal & external customer service, shipping/receiving, remote hands
  • Mobile/Social BPM for rapid issue resolution in 428,000 sq ft data center

Front Door

  • Project portfolio process to estimate, review and prioritize requests between CME Group departments, driving the planning and corresponding budget of each department
  • Previously a “black hole” of emails and spreadsheets with no standardization or visibility
  • Appian handles entire lifecycle of requests, reducing manual labor and delivering greater transparency, coordination, collaboration and efficiency
  • Department heads and executives can now see and compare project portfolios across departments

Employee On-boarding

  • 800 new employees/contracts per year
  • Solution deployed in 8 weeks
  • Achieved Day 1 Productivity for new hires