Region: North America
Industry: Financial Services

Clayton Holdings, Inc. is the leading provider of risk analysis, loss mitigation and operational solutions to the mortgage industry. Clayton delivers transparency, confidence, expertise and resources to clients who need to successfully complete mortgage transactions, manage portfolios and run their operations. Clayton serves the top investment and commercial banks, institutional investors, government agencies and service providers.

Business Problem

Rapid changes in the financial industry triggered an unprecedented need to control costs, reduce risk and enhance customer service. Clayton’s leadership team identified limited visibility, process variability, manual methods of workflow and task management and lengthy training timeframes as costly impediments to productivity. Specifically, the company hoped to streamline and automate the risk management services it performed on behalf of its clients. Clayton sought a quick, easily-implemented Cloud BPM solution to increase visibility, streamline workflows and manage crucial processes.

Appian BPM Solution

Since deploying Appian in the Cloud for its Credit Risk Management, Transaction Management, Special Servicing and Consulting processes, Clayton has realized immense improvements: $10M in client value-add savings, a 30% overall lift in process efficiency and a productivity increase of 66 hours per month. Additionally, the reports on key metrics have allowed leaders to identify continuous process improvement opportunities and move toward a culture of metric-driven rather than subjective decision making. Clayton leadership expects improvements to mount as the company continues to develop and monitor their processes, as well as deploy BPM solutions in other departments.