Region: North America
Industry: Retail

Car Stereo Plus (CSP), established in 1996, is one of the largest organizations in the auto expeditor industry. CSP’s business is to install custom enhancements for its new and used auto and truck dealer customers. These services leather installations, sunroof installations, navigation, running boards, and all other forms of automotive and truck accessories.

Business Problem

A large percentage of CSP’s workforce are Sales and Installation professionals in the field. Prior to Appian, CSP’s business communications and daily management consisted of excel spreadsheets and text documents shared via email – and a lot of waiting time for field personnel connecting to HQ staff by phone for the information they needed to do their jobs. After being exposed to Appian, and the low-cost, low-maintenance requirements of Appian Cloud delivery, CSP decided the mobile and social BPM platform would transform its business operations.

Appian BPM Solution

CSP has mobilized its entire Sales and Installation workforce with the unique capabilities of the Appian BPM Suite. CSP’s Appian deployment covers all customer-focused work, including scheduling and prioritizing sales and installation appointments, submitting and approving sales quotes, assigning and tracking all manner of work tasks, and managing field worker availabilities.

Using a simple social interface on native mobile apps for iPad, iPhone and Android devices, all CSP employees can now stay connected to enterprise processes and data while off-site at customer and prospect dealerships. Headquarters Scheduling staff use the same system internally, creating consistency and easy social business collaboration across the organization. Keeping all employees connected and increasing operational speed and effectiveness is crucial for the mid-sized organization to deliver the best customer experience, compete with larger competitors and support company expansion.

Using Appian, all CSP departments are able to get the information they need from one another in a real time and efficient manner.