Innovation is key to addressing the needs of the insured, and delivering a superior experience for mobile in insurance is critical for customer retention. According to Forrester Research, Inc., 11% of U.S. online adults use the camera feature of their phone to file an insurance claim and 7% of non-life insurance customers signed up for mobile notifications from their insurer. Being there for the multiple customer touch-points is a must for insurers now. Your success is dependent on your ability to quickly address anything on the go and the right digital transformation platform can align your IT strategy with the mobile lifestyle.
Don't underestimate the impact of mobile on the insurance value chain. Deliver great products and services with the help of Appian’s digital transformation platform and leading business process management (BPM) capabilities.
With Appian's digital transformation platform:
- Meet your customer's new expectations of mobile engagement
- Empower your workers to work the way they prefer: online, offline, anywhere, anytime
- Accomplish more business when it’s mobile
- Rest assured that processes do not pause outside the office
The Appian platform will help you leverage and integrate mobile technology across the entire insurance enterprise. Download the complimentary Forrester Report to understand how digital technologies are reaching far beyond sales and service to impact the entire insurance industry.