Appian, the leading provider of business process management (BPM) software suites, believes that high quality, responsive technical support is one of the most important services we provide to customers.
Appian's comprehensive customer support services deliver maintenance, support, and product updates to customers, partners, and distributors.
If you require assistance, please log in to Appian Forum to search the Knowledge Bank or download product updates. Alternatively, you can contact our technical support team directly by emailing support@appian.com or calling 866.442.1622 or 703.442.1066 (Monday - Friday, 8AM - 8PM EST).*
For All Severity 1 issues, Appian commits to a one hour response time, from the time the support case is submitted.
When logging a case, please be prepared to provide the following information:
- Name
- Company (and Project, where applicable)
- Customer site (if applicable)
- Phone number
- Email address
- Appian software product and version being used
- Error message(s)
- Brief description of the case
- Priority of the case
- Steps taken to troubleshoot the case thus far
If calling outside of Support business hours, please include the following information in the voice mail message:
- Name
- Company (and Project, where applicable)
- Brief description of case
- Preferred contact method and contact information
Upon logging a case, you will recieve a case identification number for future reference.
* We also offer 24/7 support under our Premium Support plan.
