The majority of the money in insurance IT budgets goes to keeping legacy systems running, with little left over for major upgrades. Compounding this problem is the fact that many of those system work only within an organizational silo. Together these problems prevent insurance business leaders from moving nimbly to launch new products and take advantage of opportunities.
To succeed in the increasingly competitive insurance market, insurers must break through these problems and tailor their systems to their company’s unique markets and processes. Insurers need a way to introduce the flexibility and collaboration capabilities of the most modern technology without requiring a full “rip and replace” of existing legacy systems.
Worksocial from Appian delivers on all fronts. Appian combines the world’s leading business process management platform with groundbreaking social and mobile functionality to bring you worksocial software. With Appian, insurers can rapidly modernize legacy systems, eliminate gaps between systems that spawn manual processes, shorten response times through social collaboration around work processes, and rapidly create highly customized new systems where warranted.
Featured Insurance Solutions
Agent Portal: No product on the market provides a better Insurance Agent Portal solution than Appian. Our complete, intelligent business process management platform makes it possible to rapidly enable an insurance agent portal that fits the unique needs of your business and your agents. Our worksocial software makes facilitating mobile collaboration directly between agents and underwriters a snap. Why put the effort into customizing another product to fit your needs when you can configure Appian’s platform to do the job faster and with greater ability to adapt to change?
Underwriting Workbench: Underwriters need complete information to price risks correctly. But information barriers in underwriting software often force underwriters to make decisions with incomplete information, which leads to underwriting losses. Each insurer’s environment and information needs are unique so buying an existing underwriting system will require significant costly customization. Our BPM for Insurance allows every insurer to rapidly create the workbench that fits their unique needs. Our worksocial software fosters rapid collaboration around information and alerts, helping you deliver winning quotes quickly.
Claims Processing: Inefficient legacy systems present challenges to quick adjudication of claims. Slowly processed claims often cost more to settle. Appian’s insurance bpm software is used by insurers to create complete claims processing systems that fit their unique needs. Our worksocial software facilitates field deployment of adjusters and repair crews and rapid collaboration for further loss containment.
Featured Insurance Customers
With Appian, Crawford has the process visibility and control needed to guarantee that the right contractor is assigned, that the repair workflow proceeds smoothly, that service quality meets the high Crawford standards, and that proper internal and customer reporting occurs at every stage. Learn more »
TIO's Appian BPM-based Claims Management solution has been heralded as the most successful technology rollout in the company's history – delivering a $10M (AUD) ROI in 12 months. Learn more »
Vermont Mutual is modernizing its IT infrastructure through Appian, using BPM as the new way to develop business applications. The BPM program is part of an overall vision to increase competitive agility, enhance customer engagement, transform operations through mobility, and reduce costs. Learn more »
