Dynamic Case Management is a process solution style that involves a combination of highly structured and yet dynamic exchange of information and collaboration between skilled knowledge workers, customers and support staff. Skilled workers like Lawyers, Doctors, Nurses, and Executives are common examples of a knowledge worker that is empowered and trusted by an organization to make critical decisions that drive towards a shared business goal.
Deploying Appian for Dynamic Case Management allows you to build solutions that empower knowledge workers with immediate access to information, enforce applicable rules and policies, collaborate with key personnel, and track performance towards business goals. As an integrated suite solution, Appian BPM Software provides all the necessary components and features to rapidly deliver a custom case management solution for your business.
Features include:
Document Sharing: Easily build, share, and access critical documents and content to make informed decisions. Appian's native content management system creates secure online document stores for knowledge workers to access and collaborate upon.
Collaboration: Collaborate with peers using real-time discussion forums, broadcast messages and secure groups. Take quick action on a variety of tasks and processes that are only relevant to your organizational role.
Web/Mobile Access: Access Appian's BPM platform using out-of-the-box applications for the iPhone, iPad, Blackberry and Android devices. These mobile applications provide real-time visibility into your business and allow you to take immediate action.
Dynamic Processes: Handle dynamic and ad hoc processes using Appian's out-of-the-box event management, rules and process capability. This allows you to route and take action on ad hoc tasks and events.
Rules and Policies: Ensure compliance to business policies and procedures, using Appian’s integrated rules engine. Business Rules can be managed using intuitive expression editors and decision-tables, empowering knowledge workers to make immediate changes to their business process.
Reporting: Appian’s BPM Suite provides real-time reports for process and business data. Reports can be easily personalized by case workers and managers, to get immediate case visibility.
