Customer Service

How can you improve end-to-end customer experience; from omnichannel capabilities to streamlined order fulfillment?

Consumer expectations demand a customer-centric engagement strategy. There is an increasing preference for a seamless omnichannel experience that orchestrates digital interactions and mobile apps, alongside traditional interaction. With Appian, you can achieve transparency across the many complex systems that directly or indirectly impact the customer journey. Meet the challenge to design, manage, and improve the customer experience.

“Appian supports our Omni-Channel aspirations and is all about smarter decisions, faster action, and more transparency to deliver the best customer experience.”

Project Manager, Retail Operations Development, John Lewis.

Contact Appian to learn more about improving customer experience in the retail sector:

  • Engage across channels to deliver repeatable, predictable process driven outcomes.
  • Better serve your customer by centralizing all customer-related data and actions across touch points.
  • Streamline order-to-cash with a single, modern interface that converges systems.
  • Resolve incidents quickly with Appian’s integrated process and collaboration capabilities.