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Case Management

Dynamic. Because that’s how you operate.

Interactions between people, process, data, and content can be dynamic, ad hoc, and unpredictable.  Unify these interactions with Appian Case Management software for better, faster, smarter decisions. Support all styles of case work with Appian case management software.

What is case management? What are the typical challenges to overcome?

Find Out
Appian case management dashboards


  • Appian Records converge case information, including data and processes, in a single location
  • Fast, simple access to the complete, contextual picture speeds informed decisions
  • Content management streamlines information capture, control, and use
  • Case analytics provide key performance indicators and metrics
  • Case dashboards ease performance monitoring and improvement

Read this Forrester report to learn why Appian is a Case Management leader.

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Multi—channel Mobile App Development

Service Requests

  • Intuitive user interface promotes greater adoption of case management software
  • Instant access to needed informationon any device, at any timeimproves performance
  • Smart alerts keep stakeholders perpetually in-the-know
  • Enterprise mobility equalizes ability of workers to get more done, in the officeand in the field
  • Task management ensures the right work gets done

Dynamic case management creates seamless customer journeys.

Read the Forrester Study
Incident Management

Incident Management

  • Social collaboration uncovers all information and drives more effective action
  • Social tasks let-users assign ad-hoc tasks for quick case actions
  • Transparency of processes and information increases awareness
  • Record tags add context to case collaborations
  • Document sharing provides added context and quick sharing of case files
Appian collaboration, reports, and records interfaces

Process to Decision

  • Graphical design to quickly visualize case logic and make changes
  • Reporting and analytics provide visibility to enable informed change
  • Dynamic business rules help you accommodate operational fluctuations
  • Scalable platform adapts and grows with your business
  • Fast integration makes connecting information easy

Quickly overcome manual, paper, and excel-based processes.

Find out how in this case study.

Listen to the Market

“The integrated capabilities of Appian’s case management platform are helping us modernize critical airport safety, security, and environmental efforts.”

– Anna Gikovski, Process Improvement Manager,  Melbourne Airport

Melbourne International Airport

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