Customer Journey

End-to-End Customer Acquisition and Service.

  • See everything: Integrate multiple CRM systems for a complete view
  • Get organized: Appian Records surface important information around Customers, Opportunities, Service Requests, and more
  • Stay in the loop: receive alerts and collaborate on important customer lifecycle events
  • Lower your risk: automate and document compliance-sensitive processes
  • Provide better and faster customer service via web or mobile channels

Learn more about the Customer Journey on Appian, and see it in action.

Get Customer Journey eBook

Employee Journey

Maximize Productivity.

  • Onboard employees efficiently to support company growth
  • Automate recruiting and hiring processes, including electronic documentation and integration with external recruiting sites
  • Manage workload and assign skill-based tasks using intelligent BPM
  • Track employee contributions, quotas, and performance reviews in a single Record

See how Appian’s Customers are increasing employee productivity.

OCC Case Study

Product Journey

From Idea to Execution.

  • Develop good ideas faster: automate proposal and idea review processes
  • Coordinate product development and testing across teams and regions
  • Implement customized sales and distribution models
  • Instant feedback: track and analyze sales data through records and reports
  • Respond quickly to customer service or compliance issues

Companies across all industries have optimized the Product Journey.

Sprint Case Study

Asset Journey

Maximize value, minimize costs.

  • Automate and streamline complex acquisition requirements
  • Track the 360-degree view of an asset, with data coming from many virtual and physical sources, using Records
  • Perform assessments and inspections on-site using the Appian Mobile app
  • Automate repair and servicing processes to minimize downtime

Learn More about the Asset Journey on Appian.

Punch Taverns Case Study