End-to-End Customer Acquisition and Service.
- See everything: Integrate multiple CRM systems for a complete view
- Get organized: Appian Records surface important information around Customers, Opportunities, Service Requests, and more
- Stay in the loop: receive alerts and collaborate on important customer lifecycle events
- Lower your risk: automate and document compliance-sensitive processes
- Provide better and faster customer service via web or mobile channels
Learn more about the Customer Journey on Appian, and see it in action.Get Customer Journey eBook
- Onboard employees efficiently to support company growth
- Automate recruiting and hiring processes, including electronic documentation and integration with external recruiting sites
- Manage workload and assign skill-based tasks using intelligent BPM
- Track employee contributions, quotas, and performance reviews in a single Record
See how Appian’s Customers are increasing employee productivity.OCC Case Study
From Idea to Execution.
- Develop good ideas faster: automate proposal and idea review processes
- Coordinate product development and testing across teams and regions
- Implement customized sales and distribution models
- Instant feedback: track and analyze sales data through records and reports
- Respond quickly to customer service or compliance issues
Companies across all industries have optimized the Product Journey.Sprint Case Study
Maximize value, minimize costs.
- Automate and streamline complex acquisition requirements
- Track the 360-degree view of an asset, with data coming from many virtual and physical sources, using Records
- Perform assessments and inspections on-site using the Appian Mobile app
- Automate repair and servicing processes to minimize downtime