The Marketing Service Request Management application acts as the single, easy to use, point of contact for managing all marketing related service requests, for any organization. The application provides users with all the necessary information to assign, track, manage, complete and report on all marketing service requests efficiently. It also provides great visibility for all the involved actors throughout the entire process: managers will know the work load distribution at all times which will allow them to assign work more efficiently, members of the marketing staff will be able to get input and request additional information directly from the person who requested the service and the customers will be able to monitor all the tasks associated with their service requests in real time and provide feedback for each response received.

 
      Request Dashboard           Manager Dashboard

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Customers will have a simple web-based user interface where they can submit new requests, monitor the progress made by the staff working on those requests and provide feedback when a response to the request is received. Customers will also be able to provide additional information requested by the staff and will receive e-mail notifications every time there is an update about their requests. All from a single location.

Members of the staff will be able keep track of all the tasks assigned to them, as well as the deadlines for each one of those tasks. They will also be able to keep a record of the tasks they worked on in the past. From a single location they will be able to interact with the customers in order to gather additional information and to receive customer feedback on the proposed solutions to their requests.

The application provides managers with data to enable them to distribute the work efficiently and monitor the work load in real time, which will lead to increased productivity due to downtime minimization. A consolidated list of all the requests from the entire organization will give them the ability to route these requests to the appropriate team or member of the staff to work on or even send it back to the customer for additional information. The application will not only contribute to increase the service quality and reduce response times, but it also allows managers to periodically gather feedback directly from customers and keep track of their perception about the service quality and response time through online surveys.