Business process management or BPM software is changing the face of business. Currently well over a billion dollars has been spent by various industries to utilize the technology of business process management. Every company is different, and that is one of the reasons why the software is popular. Although the model follows a process, the software adjusts and goes to work for each unique business organizational need. This attention to the unique details of a business allows an organization to have a competitive advantage over others that have not discovered the BPM software. This type of software allows an organization to please customers, yet more important, keep customers. It allows a business to work well and maintain relationships with other businesses and it gives them a fighting chance against the competition. The best solution is real time technology that is flexible, comprehensive, and easy to use.