Enterprise Rent-A-Car operates more than 878,000 rental and fleet services vehicles worldwide and has annual revenues of $9.04 billion. In 2007, Enterprise opened more than 400 new locations, increasing its total locations to more than 6,900. The company operates more than 900 offices in Canada, United Kingdom, Germany, and Ireland. Enterprise is currently number 21 on the Forbes "500 Largest Private Companies in America" list.
Business Problem
With Enterprise Rent-A-Car's expansive growth, the number of IT requests nearly doubled in eighteen months, pushing the existing system to capacity. To meet this increased demand with the system in place resulted in a costly, customized and time-consuming effort. It was clear additional staff would be needed to account for the increase in manual data transfer, as well as additional time and money to retool older systems in ways not originally intended for use. Enterprise Rent-A-Car sought to implement a BPM infrastructure that would be efficient, respond to rapid change, and allow for future capacity planning.
Appian BPM Solution
Enterprise deployed the Appian-based Request Online system to efficiently and effectively fulfill product and service requests from the company's more than 65,000 employees worldwide. Using Appian, Enterprise can now consolidate functionality to increase manageability of the request services system, collect process-based data for performance reporting, and utilize a common platform to accommodate rapid change and future growth.
