CME Group is the world’s leading and most diverse derivatives marketplace, serving the risk management needs of customers around the globe. CME Group offers the widest range of benchmark products across all major asset classes. In helping businesses mitigate the myriad risks they face in today’s uncertain global economy, CME Group enables them to operate more effectively, create more jobs, and pass benefits on to consumers.
Business Problem
CME Group leaders identified a performance breakdown due to inconsistent, inefficient processes. The company desired a more consistent approach to their business: explicit understanding of their processes, automated workflows, end-to-end visibility and the capacity for continuous improvement. They sought a BPM platform to rapidly deliver new applications to drive existing and new business functions. Key goals included consolidating process standardization and governance, and leveraging mobile, cloud and social technologies to help CME Group differentiate on process excellence.
Appian BPM Solution
CME Group piloted their first BPM solution using Appian in the Cloud. Based on the rapid success of the pilot, the company moved its Appian platform on-premise and began an aggressive schedule of additional Appian application rollouts to other areas of the business. Deployed solutions to-date include:
New Product Introduction
- 400 new products introduced annually, 7 depts. involved
- Cloud BPM for prototype, app launched in 12 weeks
- Reduced time to market from 8-10 weeks to 2-4 weeks
Employee On-boarding
- 800 new employees/contracts per year
- Solution deployed in 8 weeks
- Achieved Day 1 Productivity for new hires
Co-location: Data Center Svs for Customers
- Brand new business unit run on Appian
- Internal & external Customer Service, Shipping/Receiving, Remote Hands
- Mobile/Social BPM for rapid issue resolution in 428,000 sq ft data center
