AGF Trust Company is a subsidiary of AGF Management Limited, one of Canada's premier investment management companies with offices across Canada and subsidiaries around the world. AGF Trust offers a range of lending and deposit services distributed exclusively through investment advisors, insurance agents and mortgage brokers. Some of these financial solutions include mortgages, investment loans, RSP loans, and both non-registered and registered term deposit products.
Business Problem
AGF Trust realized that improving the efficiency and automation of their Imaging and Workflow Systems was crucial to maintaining high and efficient processing levels. Increased automation would lessen the chances of errors in the collection of incoming client documents for loan origination and ongoing administration. AGF desired to improve compliance and add more support for continuous process improvements.
Appian BPM Solution
AGF integrated an Appian BPM solution that included the incorporation Optical Character Recognition (OCR) software to store and route documents within Appian Enterprise, target process-to-process messaging to trigger specific actions based on the receipt of documents, and the conversion of more than 650,000 historical documents from AGF Trust's legacy system into Appian for collaboration. In addition to automating tasks, Appian has helped AGF Trust streamline and increase structure over highly human-centric, mission-critical credit fulfillment and credit servicing processes. The Appian solution encompasses more than 120 process models covering six product lines, and crossing numerous functional groups including Client Services, Finance, Funding Teams, Ongoing Administration, and Underwriting.
