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Employ Mobile and Social BPM in Customer Service Strategies to Increase Engagement

Discussions around customer service strategies have shifted from “customer management” to “customer engagement.” A recent piece in InformationWeek on  “Seven Ways IT Can Improve Customer Service” highlights this shift. The article, by Forrester Research senior analyst Kate Leggett, pays a lot of attention to process improvement and process consistency. Kate is a leading expert on ... Read More

Forrester Says Insurance Industry Must Focus on “Customer Experience.” BPM Software Holds the Key

Ellen Carney, lead insurance industry analyst at Forrester Research, has just published an insightful report on the changing tide for insurance companies. You can read an excerpt here. “Tech Opportunities in the North American Insurance Industry” details the transition from “business-as-usual” to what Ellen calls a “business-as-unusual” model where the customer experience takes precedence over ... Read More

Appian CEO Matt Calkins to Discuss Mobile, Cloud and Social BPM at IQPC’s Process Excellence Week Orlando

Appian is the sponsor of the Process Management track at IQPC’s Process Excellence Week Orlando, January 16-20 at the Buena Vista Palace, Lake Buena Vista, FL. On Day 2 of the conference, Appian Matt Calkins will deliver a presentation that should not be missed by anyone looking to understand how to make Mobile BPM, Cloud ... Read More

The Ever-Expanding Use Cases for BPM Software

This morning we announced the under-budget and ahead-of-schedule deployment of our BPM software at the National Oceanic and Atmospheric Association (NOAA).  The solution was designed and rolled out in six weeks, with full agency deployment in under four months. NOAA is using Appian across its National Environmental Satellite, Data, and Information Service (NESDIS). NESDIS collects ... Read More

Appian BPM Software in Lock-step with Federal CIO VanRoekel’s Plans to Modernize Government IT

New Federal Chief Information Officer Steven VanRoekel has pledged to continue the policies of his predecessor, Vivek Kundra – and to extend them even further in driving innovation in government IT. In Silicon Valley for his first public speech earlier this week, VanRoekel outlined a vision that includes continuation of Kundra’s “Cloud First” policy, while ... Read More

See Beyond the Mobile, Cloud and Social Theory at Gartner Symposium/ITxpo 2011 Orlando

Appian is a proud sponsor of Gartner, Inc.’s upcoming Gartner Symposium/ITxpo 2011 in Orlando, Florida. Gartner’s Symposium Series is all about the CIO. Orlando attendees (October 16-20 at the Walt Disney World Dolphin Hotel) will enjoy an entire conference track dedicated to business process improvement (certainly a sign that BPM practices and BPM software continue ... Read More

Emerging Tech for Insurance: LOMA Looks at Mobility, Cloud and the Customer Experience

This Thursday and Friday, the insurance sector will have the chance to focus on the new technology innovations that are helping to reshape the industry. The 2011 Emerging Technology Conference, hosted by LOMA October 6–7 at the Westin Beach Resort in Fort Lauderdale, Fl., will explore cutting edge advances around mobile, cloud and other technologies, ... Read More

Financial Services Execs: Learn About Mobile and Social BPM at the FSOkx BPM Innovation Forum

Judging by our new client acquisitions so far this year, financial services continues to be a hot market for BPM software. It makes sense because the financial sector requires significant process transformation in order to come to terms with current market drivers, from fiscal constraint to compliance issues and increased customer empowerment. BPM for financial ... Read More

Big Phone, Shoe Phone, Smartphone, New Phone

Mobile phones have certainly come a long way. Remember the halcyon days of the 1980s, when you could feel like Michael Douglas in Wall Street, provided you had the upper body strength to lift the thing to your ear? Or how about back in ’65 when Don Adams introduced the world to the first combination ... Read More