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Removing the Concrete Shoes with BPM Software

Forrester analyst Craig Le Clair has published an excellent report called “Stuck In Cement: When Packaged Apps Create Barriers To Innovation.” In his related blog post, he frets that “concrete” is the more apt, but less poetic analogy. Based on the research findings, I suggest “Packaged Apps Are the Concrete Shoes Pulling Business Down.” That’s ... Read More

Realizing Intelligent Business Operations with BPM Software

Gartner’s Jim Sinur recently predicted that 2012 will be “The Year of Intelligent Business Operations (IBO),” and stated that Intelligent Business Process Management Software (iBPMS) is the central enabling technology. Appian customers are among the vanguard of “leading edge organizations” Jim mentioned that are making IBO a reality today. This is because the innovations Appian ... Read More

Analyst Firm Ovum Names Appian the Top BPM Software Vendor in 2011 BPM Decision Matrix Report

Global IT industry analyst firm Ovum has published its annual “Decision Matrix: Selecting a Business Process Management Vendor” report, a comparative evaluation of the top BPM software vendors. Appian has been named the #1 vendor on Ovum’s prestigious “Shortlist.” This is based on unmatched scores across Technology criteria (including a call-out of our innovation around ... Read More

Employ Mobile and Social BPM in Customer Service Strategies to Increase Engagement

Discussions around customer service strategies have shifted from “customer management” to “customer engagement.” A recent piece in InformationWeek on  “Seven Ways IT Can Improve Customer Service” highlights this shift. The article, by Forrester Research senior analyst Kate Leggett, pays a lot of attention to process improvement and process consistency. Kate is a leading expert on ... Read More

Forrester Says Insurance Industry Must Focus on “Customer Experience.” BPM Software Holds the Key

Ellen Carney, lead insurance industry analyst at Forrester Research, has just published an insightful report on the changing tide for insurance companies. You can read an excerpt here. “Tech Opportunities in the North American Insurance Industry” details the transition from “business-as-usual” to what Ellen calls a “business-as-unusual” model where the customer experience takes precedence over ... Read More

Appian CEO Matt Calkins to Discuss Mobile, Cloud and Social BPM at IQPC’s Process Excellence Week Orlando

Appian is the sponsor of the Process Management track at IQPC’s Process Excellence Week Orlando, January 16-20 at the Buena Vista Palace, Lake Buena Vista, FL. On Day 2 of the conference, Appian Matt Calkins will deliver a presentation that should not be missed by anyone looking to understand how to make Mobile BPM, Cloud ... Read More

The Ever-Expanding Use Cases for BPM Software

This morning we announced the under-budget and ahead-of-schedule deployment of our BPM software at the National Oceanic and Atmospheric Association (NOAA).  The solution was designed and rolled out in six weeks, with full agency deployment in under four months. NOAA is using Appian across its National Environmental Satellite, Data, and Information Service (NESDIS). NESDIS collects ... Read More

Appian BPM Software in Lock-step with Federal CIO VanRoekel’s Plans to Modernize Government IT

New Federal Chief Information Officer Steven VanRoekel has pledged to continue the policies of his predecessor, Vivek Kundra – and to extend them even further in driving innovation in government IT. In Silicon Valley for his first public speech earlier this week, VanRoekel outlined a vision that includes continuation of Kundra’s “Cloud First” policy, while ... Read More

See Beyond the Mobile, Cloud and Social Theory at Gartner Symposium/ITxpo 2011 Orlando

Appian is a proud sponsor of Gartner, Inc.’s upcoming Gartner Symposium/ITxpo 2011 in Orlando, Florida. Gartner’s Symposium Series is all about the CIO. Orlando attendees (October 16-20 at the Walt Disney World Dolphin Hotel) will enjoy an entire conference track dedicated to business process improvement (certainly a sign that BPM practices and BPM software continue ... Read More