We’re pleased to have Cognizant as our Diamond Sponsor at Appian World 2013. A Fortune 500 company, Cognizant has one of the largest pools of BPM experts in the world today, and offers a full complement of BPM services aimed at realizing significant business benefits to their customers. Dileep Srinivasan, VP & Venture Leader at Cognizant Social, presented “Turning Contact Centers to Customer Experience Centers.” He explained how enterprises can succeed in connecting with digital consumers by transforming the customer experience.

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Tags: , Appian World 2013 liveblog, call centers, Cognizant, Social BPM

The official count-down is on: Appian World 2013 is only two weeks away! Don’t miss the premier event in the BPM software industry. The bad news is the pre-conference training sessions are completely sold out. The great news is that we’re still adding even more exciting and thought-provoking content to the conference agenda.

Executives and process professionals from government and commercial sectors alike will find a process improvement “one-stop-shop” at Appian World 2013. Industry directions and predictions from leading analysts; Appian’s worksocial vision and roadmap; hands-on product training and exclusive tips and tricks sessions; roundtable discussions on mobility, industry solutions and more; and a wealth of “worksocial in action” case studies and lessons-learned from Appian customers.

Just added to that roster of customer presentations: Phil Klokis, CIO at GSA Public Building Service, and Will Barrett, Senior Operational Officer at Bank of Tennessee.

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Tags: , Appian World 2013, mobile BPM, Social BPM, worksocial

Are you content with the status quo? The desire to evolve is embedded in our DNA. We grow, we learn, we better our lives, and hope the generation after us will have an even brighter future. For professionals who improve processes to increase business performance, an “as-is” process is simply not good enough. They look for ways to create a vision for “to-be” processes in the ideal state, then utilize methodologies, resources, and technologies to implement them for real, measurable benefits.

Pushing process to the edge to incorporate customers and partners has long been a goal of BPM. With social and mobile technology, that goal is now being realized. Instead of improving fixed and standardized processes (think manufacturing assembly line), today’s BPM professionals have to consider various dynamic, spontaneous, and often unpredictable interactions from multiple channels. More »

Tags: , BPM, bpms, mobile BPM, Social BPM

Yelp. Twitter. Amazon Reviews. Google Local. It’s easier than ever for customers to share their experiences with brands — good or bad — and one negative comment is often worth ten positive comments. It’s clear that customer engagement has become a major differentiator for businesses in the 21st Century. In the age of social and mobile, when everyone is ready to broadcast their opinions to the world, how can your business ensure a positive customer experience? The business processes that govern how a company operates at every level are what ultimately determine customer satisfaction and loyalty. Social and mobile computing are the ticket to modernizing these business processes and driving growth.

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Tags: , kmworld, mobile BPM, Social BPM, Webinar

The Social Business Software (SBS) industry has come to a fork in the road.  All the cool features, collaborations, discussions, and status updates have reached their day of reckoning.  Chief executives are looking at their multi-million dollar technology investments in social business software and asking “What value is this bringing to my enterprise?”.

Unfortunately, the SBS industry is struggling to give a good answer.  Jive is claiming to have the best answer, proudly declaring that Jive customers achieve a 2-4% increase in revenue. This statement though reminds me of the Simpsons episode “Much Apu About Nothing”.  In the episode, the town of Springfield setups up a Bear Patrol, and bear sightings disappear.  Lisa tries to demonstrate the issue with their logic by offering Homer a Tiger Repelling Rock.  Homer quickly accepts the rock and determines the rock must be working as there are no tigers around.

And now Jive would like to use that same logic to imply their software leads directly to revenue generation, that correlation implies causation.

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Tags: , Social BPM, social technology, worksocial

The premier event for Appian customers, partners, and the business process management (BPM) community is coming up. If you are new to BPM and want to learn how to leverage the power of modern technology to improve business processes and increase organizational effectiveness, this is the event for you. Appian World 2013 will take place from April 29th to May 1st at the historic Ronald Reagan Building in the US Capitol, Washington DC.

 
Industry visionaries and analysts will share insights on how disruptive technologies like social software, mobile, and cloud will change the future of work. Executives from innovative companies across industries will share their journey and success stories on transforming the way they work and do business. In addition, Appian World will feature a dedicated track for practitioners who are Starting the Journey in BPM. This track is ideal for business analysts, project managers, department leads, consultants, and anyone who is passionate about improving processes and performance. More »

Tags: , Appian Cloud, Appian World 2013, BPM, customers, mobile BPM, Social BPM, worksocial

In case you missed our announcement earlier this week, 2012 was a great year for Appian. Demand for our worksocial BPM software around the world drove record-breaking company performance. Conventional wisdom is that BPM is anti-cyclical to the economy because it promises cost-reduction through automation. I don’t believe that. Traditional BPM had the same tough year every other industry had in 2012.

What I do believe is that “work” has changed. Where it happens, when it happens, who’s involved, and how they get it done. The IT consumerization revolution is far, far from over, but it is past its infancy. Huge numbers of us today already do at least as much work via mobile devices on-the-go as we do in our offices.

That’s what drove Appian’s record year. 98 new customers in 12 months decided our platform is uniquely capable of harnessing social, mobile and cloud innovation to drive value in their business. Global leaders in US and international government, insurance, financial services, pharmaceuticals, healthcare, retail, food and beverage, and other industries joined the Appian community.

You can be part of that community as well – even if you’re not an Appian customer or partner – by coming to Appian World 2013 (April 29-May 1 at the Ronald Reagan Building in Washington, D.C.). In addition to hearing about BPM successes, lessons learned and industry predictions, you’ll get a first-hand look at the power and simplicity of the Appian BPM Suite. (If you are a customer or partner, you can also sign up for free product training). Register today!

Ben Farrell

Tags: , Appian World 2013, Cloud BPM, mobile BPM, Social BPM, worksocial

Raj Subramanian, CIO of the State of Ohio Office of Budget and Management, has one clear and over-riding goal. He says, “My objective as CIO is to put innovative, high-value functionality in business users’ hands quickly.” To do this, Mr. Subramanian has overseen a series of rapid solution deployments built on the unique capabilities of Appian’s worksocial platform in the cloud.

Increasing business/IT alignment and collaboration while accelerating deployment times is crucial for government agencies and commercial companies alike. Mr. Subramanian will tell Ohio OBM’s worksocial story at Appian World 2013. Hear his lessons-learned in transforming agency service delivery, putting mobility at the center of the IT roadmap, and harnessing social business.

State of Ohio will be just one of the Appian customers sharing their experiences. We’ll have two conference days jam-packed with BPM market insights, eye-openers, predictions and best practices. Plus plenty of sessions on Appian tips and tricks, and a full day of free pre-conference Appian BPM Suite product training.

This is the premiere event of the Appian community, and the BPM community-at-large. It’s happening April 29-May 1 in downtown Washington, DC. Check out the agenda online, mark it on your calendar and register today!

Ben Farrell

Tags: , Appian World 2013, BPM for Government, Cloud BPM, mobile BPM, Social BPM, worksocial

The number of emails, documents, files, and content we come across seems to grow every day. Today’s knowledge workers need a way to organize, search, and access information quickly and easily. The ability to gather data and insight enables productivity, better and faster client service, higher job satisfaction, and more revenue for the company. Furthermore, following standard processes, having the flexibility to make changes and accommodate exceptions, and being able to collaborate are requirements for a modern, agile workplace with consistency and quality

 
Skilled workers like lawyers, doctors, nurses, case workers, recruiters, account managers, and executives are examples of today’s knowledge workers who need access to information to provide quality service. They need to easily find all the documents, correspondence, and key information on clients, patients, prospects, partners, or accounts to make critical decisions, take actions, and accomplish business goals. More »

Tags: , BPM, BPM software, Cloud BPM, enterprise social software, Social BPM, Social Business Software, worksocial

Last week’s Gartner Symposium and ITxpo attracted over 10,000 attendees and far exceeded original estimate of 8,000 attendees. “The world’s most important gathering of CIOs and Senior IT Executives”, according to Gartner, featured a Focus. Connect. Lead theme. Appian sponsored the event and talked to hundreds of attendees on how worksocial can help achieve these goals and drive business results.

>>Register for the free Appian worksocial webinar today.

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Tags: , Cloud BPM, Gartner, iBPMS, mobile BPM, Social BPM