Research firm IDC has published a very interesting case study on how solution vendor psHEALTH is using BPM in the cloud to drive rapid development of custom solutions for healthcare providers in the UK. There is increasing awareness of how organizations are using BPM to speed internal application development – particularly via the cloud. IDC’s paper is particularly interesting because it highlights a new and growing trend of Independent Software Vendors (ISVs) leveraging a BPM Platform-as-a-Service (PaaS) for accelerated solution deployment to their customers. More »

Tags: , Appian, Appian Cloud, application development, BPM, BPM in the Cloud, Business Process Management, Case Management, IDC, OEM, psHealth, SaaS BPM

It’s great to see all the discussion on Case Management.  As Craig Le Clair and Connie Moore from Forrester put it last December, this truly is an Old Idea that is Catching New Fire.  Not many people would have predicted that “Case Management” would have received this much discussion 2 years ago, but the rapid convergence of social “un-structured” work with business process management has forced many people to consider new flexible solutions.

The latest post on this topic is from psHealth, a company with real experience applying Case Management solutions to the Healthcare industry.  The topic centers around “Case Management System Design Challenges”, which is a great follow-on to some previous posts on “The Technical Case for Case Management“.

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Tags: , BPM, Case Management, Forrester, psHealth

Welcome back to this series on The Technical Case for Case Management.  In previous posts I covered an Introduction to Case Management, Ad-Hoc Activities, Real-Time Events, Enterprise Content Management, and Collaboration.  The goal of each of these posts is to explore what technical features are required to truly have a comprehensive Case Management solution.

In this post, I’ll be exploring Reporting and Analysis in the context of Case Management.

Coming from a BPM perspective, let’s first see how well typical BPM reporting and analysis capabilities can satisfy Case Management requirements.

BPM reporting and analysis tools often make the assumption that the goal in analysis is to reduce processing times and increase efficiency.  BPMS platforms provide tools like bottleneck analysis, simulation, and Business Activity Monitoring (BAM), which all drive to this typical goal in analyzing process and activity performance, removing inefficiencies, and streamlining processes.

Case Management goals though are not as predefined as BPM.  The goals in Case Management are often not directly related to process efficiency or activity performance.  Case Management often drives towards specific business goals that may or may not entail process efficiency.  For example, Case Management goals might be:  ”Increase revenue per client”; “Increase customer satisfaction”; “Reduce risk”, etc.. More »

Tags: , Appian, Appian Cloud, BPM, Case Management, psHealth, Reporting