We have talked quite a lot about Dynamic Case Management (DCM) in this blog. But I want to take a brief step back from the academic and technical discussions, because I have been struck by how often “case” actually means “person.” It means patients in medical and healthcare; students and teachers in education; plaintiffs and defendants in legal; voter constituents in government; and the list goes on.

I don’t want to get too “touchy-feely,” but it does seem that in this context, DCM technologies offer something more intrinsically valuable than other enterprise IT. In these sorts of scenarios, case management is fundamentally about how well an individual is treated, cared for or supported during what can be very important – and very trying – personal experiences.

A fantastic example of this is how Pinnacle People is using BPM-based case management to help unemployed people in the U.K. get back to work. More »

Tags: , Appian, Appian 6, BPM, Business Process Management, Case Management, MWD Advisors, Pinnacle People

Please join us tomorrow, July 22nd at Noon EST for a live discussion with CEO, Matthew Calkins, Director of Product Management, Malcolm Ross, and guest speaker Matt Brook, Head of Infrastructure at Pinnacle People.  We have some exciting news to share with the Appian community on the latest growth figures for Appian, new product features around Data Management, and a great success story by Matt Brook from Pinnacle People.

Registration is open on Appian Forum for all Appian customers and partners.

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Tags: , Appian, Pinnacle People, Smart Services