The final keynote presentation of Appian World 2012 was given by Neil Ward-Dutton from MWD Advisors. He presented “The New Way We Work: Towards Adaptive Case Management.” Ward-Dutton opened his presentation by stating that the nature of work is changing radically. There are three big challenges affecting businesses today: globalization – “connectedness” is driving sophisticated value chains; transparency – industry regulations, consumer pressure and competition are driving openness; and smart, connected markets – customers see the “online world” as the natural place to look for information and services.

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Tags: , Appian World 2012, Case Management, MWD Advisors

Appian World 2012 is coming! If you haven’t done it yet, get registered today. The complimentary event will feature customer presentations, topical and timely panel discussions, Appian technology insights and free training, and loads of networking and knowledge sharing. It will also give you a chance to hear from four separate analyst organizations. Daryl Plummer (Gartner), Clay Richardson (Forrester), Sandy Kemsley (Column 2) and Neil Ward-Dutton (MWD Advisors) will deliver presentations on various aspects of BPM software, its usage today, and where it is headed tomorrow.

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Tags: , Appian World 2012, BPM, Column 2, Forrester, Gartner, MWD Advisors

We have talked quite a lot about Dynamic Case Management (DCM) in this blog. But I want to take a brief step back from the academic and technical discussions, because I have been struck by how often “case” actually means “person.” It means patients in medical and healthcare; students and teachers in education; plaintiffs and defendants in legal; voter constituents in government; and the list goes on.

I don’t want to get too “touchy-feely,” but it does seem that in this context, DCM technologies offer something more intrinsically valuable than other enterprise IT. In these sorts of scenarios, case management is fundamentally about how well an individual is treated, cared for or supported during what can be very important – and very trying – personal experiences.

A fantastic example of this is how Pinnacle People is using BPM-based case management to help unemployed people in the U.K. get back to work. More »

Tags: , Appian, Appian 6, BPM, Business Process Management, Case Management, MWD Advisors, Pinnacle People