I’ve been remiss in congratulating our customer Crawford & Company on their well-deserved award recognition from Forrester Research. Crawford was named the overall winner in the “Mobility – Business to Employee” category of the 2014 Forrester Groundswell Awards. Crawford won for Crawford Community, the company’s Appian-based social application for disaster-related Case and Resource Management, and specifically the related CAT Connection mobile app.
IT awards are often given for the “what” – the cool features and gizmos. Crawford Community and CAT Connection have plenty of that whiz-bang factor. But in Crawford’s case, the ”why” – why does this matter outside the often-insular world of IT? – is even more compelling.